Privacy Policy
June 2025
1. Introduction
At Dark Line, we are committed to safeguarding your privacy and ensuring that your personal information is protected when engaging with our products, services, and platforms. This Privacy Policy outlines how we collect, use, share, and protect your information when you interact with our brand—whether through our website, our devices (including Geyser Gecko and related systems), or our support services.
By using our services or purchasing our products, you consent to the terms described in this policy.
2. Information We Collect
We may collect and process the following categories of information:
- Personal information
Information you voluntarily provide, including:
- Full name
- Contact details (email address, phone number)
- Billing and delivery address
- Business name (for commercial and industrial clients)
- Device and usage data
Automatically collected through your interactions with our systems and website:
- IP address, browser type, device identifiers
- Usage statistics from Geyser Gecko units (e.g., temperature settings, energy usage)
- Geolocation data (if device features require it)
- Communication data
- Information shared when you contact us:
- Customer support interactions
- Product inquiries, service requests, or technical assistance logs
3. How We Use Your Information
Your information is used to:
- Deliver and manage our products and services
- Respond to queries and provide customer support
- Process orders and manage invoicing and logistics
- Monitor product performance and enable remote diagnostics
- Improve our website, products, and user experience
- Send service-related updates, alerts, or notifications
- Provide marketing communications (only with your consent)
4. Information Sharing and Disclosure
We value your trust and do not sell your personal information. We may share your data with:
- Trusted service providers for hosting, payment processing, analytics, and logistics.
- Technical partners or installers when needed to deliver product support or system maintenance
- Legal authorities or regulators, when required by applicable laws or to protect our legal rights
- All third parties are contractually obligated to safeguard your information and use it solely for the intended purpose
5. Data Security
We implement a range of administrative, technical, and physical safeguards to protect your data against unauthorized access, alteration, disclosure, or destruction. These include encryption protocols, secure servers, and regular security assessments.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal information
- Object to or restrict processing of your data
- Request data portability
- Withdraw consent for marketing at any time
To exercise any of these rights, please contact us at info@darkline.co.za / info@geysergecko.co.za.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyse traffic, and personalize content. You can manage your cookie preferences through your browser settings. For more details, please refer to our Cookie Policy.
8. Third-Party Websites
Our site may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before submitting any personal information.
9. Updates to This Policy
We may revise this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on our website with a revised effective date. Where appropriate, we will notify you of significant changes.
10. Contact Us
For questions, concerns, or requests related to this Privacy Policy or the handling of your data, please contact us at:
Geyser Gecko
Email: info@darkline.co.za / info@geysergecko.co.za
Website: https:darkline.co.za https://geysergecko.co.za
